Cancellation of membership

[Emrahcakar]

My connection was supposed to be established on 17th of June, however not such connection is done since then. Although I enquired this connection issue many times, the only feedback I received was similar to this and it is repeated for almost one month:

" 

Hi, just a quick update on your order.

An Openreach engineer has discovered the information on the order is incorrect. The systems show the wrong green street cabinet. A Specialist engineer will be assigned to correct this, and the records updated. When the records are updated, the order can be progressed to the next stages.

You will receive a text with an update on your order on 15/07/2024"

if I cancel sky broadband membership and order a different broadband package from another company, am I going to have the same situation? I have bt plug in my house, if I order bt broadband, can I have the connection as soon as the modem arrives? Or still I need to wait openreach engineer?

I have to use my mobile phones internet and it has 20 gb data. I lost considerable amount of money due to this connection issue. 

[TimmyBGood]

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@Emrahcakar wrote:

if I cancel sky broadband membership and order a different broadband package from another company, am I going to have the same situation? I have bt plug in my house, if I order bt broadband, can I have the connection as soon as the modem arrives? Or still I need to wait openreach engineer?

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BT Broadband uses the Openreach network, as do most other ISPs (including ET, Plusnet, TalkTalk, Vodafone etc)

Virgin Media does not, and altnet full fibre ISPs lay their own optical cable in limited geographical areas.

[Chrisee]

@Emrahcakar you are accruing compensation thst will be credited once the connection is live see Customer Auto-Compensation | Sky Help | Sky.com which will helpcover your data costs.

Sky are not causing the problem it is down to Openreach, switching to any other ISP who uses Openreach will cause further delay as a new order will be required. It is only worth switching if you access to a different network like Virgin Media, City Fibre etc or you move to using a mobile broadband service.