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Discussion topic: Cancellation of engineering

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This message was authored by Very+annoyed+stil This message was authored by: Very+annoyed+stil

Cancellation of engineering

I have tried so many times through your internet interface to cancel the engineer and the call link does absolutely nothing. 

what a rubbish service yet again from the voiceless to make contact 🤬🤬🤬🤬

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This message was authored by GD1 This message was authored by: GD1

Re: Cancellation of engineering

Posted by a Superuser, not a Sky employee. Find out more

@Very+annoyed+stil  You're also not talking to Sky via the forum, we are all customers here.  You can call Sky to cancel the appointment as long as there is mpre than 24 hours before the due date.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancellation of engineering

Posted by a Superuser, not a Sky employee. Find out more

@Very+annoyed+stil 

In addition to the post by @GD1 if the appointment is for today or tomorrow you are likely to be charged a further£25 for cancelling at such short notice. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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