Canceled contract but i need to cancel

[Octavian_contis]

Hi! 

I have a very urgent request and can;t speak with support over the phone unfortunatelty. 

I have initiated a contract6 cancelation for the 21st (sunday).

The new broadband company refused to install my broadband and i had to cancel their contract now. 

I need to speak to someone and cancel the SKy broadband cancelation request. I will keep the Skyu broadband. 

This needs to be placed before 13:00PM today otheriwse the request is not reversible anymore. 

Please help 

[GD1]

@Octavian_contis  As systems are down you'll need to try again later, the forum can't help with this query so your only option is to try alling later today.

[Octavian_contis]

such a bad set of circumstances 😭

[Daniel0210]

@Octavian_contis 

The lines to Customer Services are down at present due to the mass I.T. issue worldwide. When they are back up and running they will obviously be extremely busy so getting through before 1300 might not be possible. 

[Octavian_contis]

DO you think an exception can be made in regards with the account cancelation in this case?

The sms is stating: 

"Your Sky broadband is due to Cease in 5 days. If you wish to change or cancel this date contact us within the next 48h as after this we can no longer acton this request" - sent on Wednesday 13:36

[Octavian_contis]

is there anything i can do from my online account area instead?