Cancel my broadband termination

[Baz+Thompson]

Hi 

I want to cancel the termination of my broadband 

it was scheduled to turn off next Wednesday 31st 

please can you ensure this isn't cancelled 

many thanks 

baz Thompson 

[Highlinder]

@Baz+ThompsonYou would need to call Sky to talk about this, as they don't know who you are from a forum message.

[TechmanagerMal]

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@Baz+Thompson wrote:

Hi 

I want to cancel the termination of my broadband 

it was scheduled to turn off next Wednesday 31st 

please can you ensure this isn't cancelled 

many thanks 

baz Thompson 

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As we are customers on the forum we can only provide advice.
On this occasion to discuss the issue with Sky, for the general-purpose number click on "Need more help" at the bottom of this page
https://www.sky.com/help/home.

If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.

If you are in the ROI set the flag at the bottom of the page accordingly.

When you call you will be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
I hope this helps.

[TimmyBGood]

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@Baz+Thompson wrote:

it was scheduled to turn off next Wednesday 31st 

please can you ensure this isn't cancelled 

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Be aware that with CWU workers at BT Group (including Openreach) on strike on the 30th and 31st, next week will be far from normal as far as such things are concerned.  Realistically, Friday morning before a bank holiday weekend isn't a great time to be changing your mind anyway.