You'll need to call Sky to cancel your order. If you definitely need to contact Sky then if you already have a Sky Mobile call free by dialling 150, otherwise you can use: https://www.sky.com/help/home UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number. ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number. (The forum doesn’t allow us to type the numbers in full).
You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Be aware we’ve been informed the lines are busier than usual at the moment.
▪️I AM NOT A SKY EMPLOYEE ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM