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Discussion topic: Cancel Broadband

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This message was authored by Shauntils88 This message was authored by: Shauntils88

Cancel Broadband

If I wanted to cancel my broadband 38 day before it ends how much would it cost I'm paying 27pounds at the moment
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cancel Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Shauntils88 

 

https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early 

 

Very roughly, about 60% of the total which would have been paid over the remaining subscription term.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Joey9335 This message was authored by: Joey9335

Re: Cancel Broadband

Hello! I would like to ask if I want to cancel the service, but my contract is not over, how should I deal with it, and how to send the Router back to your company, thank you for your help!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cancel Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Joey9335 wrote:

if I want to cancel the service, but my contract is not over, how should I deal with it


You need to call Sky to cancel.  They will then advise if an early termination fee is due.

 

 


@Joey9335 wrote:

 how to send the Router back


It's best to leave that until the cancellation goes through: Sky will then be in touch to advise on hardware return.  Trying to return anything prior to this is likely to complicate things.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Joey9335 wrote:

 and how to send the Router back 


@Joey9335 

Once you have cancelled returns packaging shoukd be automatically sent out near the end of the 14 day notice period. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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