Can’t view Hubble baby monitor remotely

[Darrenwb]

Hi, newbie poster here! We have a Hubble baby monitor that connects to our Wi-Fi fine and we can view live feed when phone is on Wi-Fi however we cannot view remotely when we leave the house. The app receives notifications of sound detected or motion detected and temperature but gives a connection error when going to live feed. It worked fine 2-3 years ago on old sky router but this has been upgraded since. I have done a factory reset to both router and camera and reinstalled app and camera but still no joy. Does anyone know of this issue and how I can fix it? Thanks in advance 😊

[jamesn123]

@Darrenwb 

Have you tried disabling Sky Shield?

[Darrenwb]

Sorry forgot to say Yes I have disables sky shield 

[jamesn123]

@Darrenwb 

I am not sure what else would be blocking it on Sky's end. Have you tried unplugging the router for 30mins? This will fetch you a new public IP as it may just be that causing issues