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Discussion topic: Can't use Voip phone

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This message was authored by: Suki2

Can't use Voip phone

After switching to Sky, I used the voip phone connected to the router for a year, but suddenly it doesn't work. When I look at the phone, it says that it's connected to the internet, but I can't make or receive calls. When I asked an expert, he told me to open several ports. UDP5060-5070, udp7000, udp 20,000-60000, udp123, tcp 10080, tcp80. I opened the ports instructed by the Sky app, but it didn't work. What could be the problem?
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This message was authored by: Chrisee

Re: Can't use Voip phone

Posted by a Superuser, not a Sky employee. Find out more

@Suki2 what colour Sky hub do you have?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Suki2

Re: Can't use Voip phone

I Have a white one

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