YouTube videos buffering but only at home

[Nick185]

Hi. I've noticed this with youtube too. I'm in West Yorkshire. Is it an issue with the area?

[Wayne99]

It appears to be a West Yorkshire issue, I suspect it's an Openreach problem 

[Nick185]

Ok. Thanks for letting me know. Have you been told when it'll be resolved?

[katiemb]

Is there any update on this. Im having the same issue. Sky go not playing live tv and problems with youtube buffering and cant install apps on android. Reported to sky but not sure what the problem could be its a strange one 

[Dawn2023]

I have received no updates either. I don't really know what to do. I didn't want to cancel sky broadband however I have my studies starting end of this month and I need to do updates on my PC for the tutorials and discussions 🤦‍♀️ sadly it won't let me do that either 

[SamC87]

Also west yorkshire, wakefield

[TheJools]

I got a response to my complaint saying leave router off overnight (again)

Contact Sky | Sky.com

(removed)

Moderator note: Removed campaigning.

[Wayne99]

Like others they haven't acknowledged they have a problem, just usual resets etc and I even got a new router today which didn't solve the problem at all.

[Dawn2023]

I complained again

[TheJools]

for people with little  or poor mobile data.

I can only suggest the protonvpn free app / service workaround

Proton VPN: Private, Secure – Apps on Google Play

You can get it for free by "skipping" paid for plan - it will work over sky wifi when vpn running

[snownrock]

This was the reply I got to my complaint 

"Thank you for reaching out to us regarding the issue you're experiencing with updating apps on your Google devices using Sky WiFi. I understand how frustrating this must be, especially since it seems to be affecting several customers in your area.

To resolve this issue, our Fibre Broadband Technical Team will need to assist you directly. They are best equipped to handle such technical matters. We will make an effort to contact you on 17/01/2024 to provide further assistance and work towards a solution."

[Nick185]

Just on phone to Sky now. Usual phone drone with no real idea. Took ages to persuade him to get Openreach to look into this. It's weird, cos my laptop streams absolutely fine. Only seems to be mobile apps which suffer with the buffering.

[katiemb]

Im looking for updates on this too. No sky go live tv working, cant install or update apps on android, youtube buffering. Complained to sky but looking at all the forums on this matter im not hopeful its going to be sorted soon. Im not a technical person but tried all the turning off router, deleting stuff and all that jazz nothings worked. Im stumped 

[Nick185]

@katiemb is the buffering only affecting your mobile devices, or is it a problem with laptops as well?

[Nick185]

Also, are we all android users here? Or is it affecting apple, etc?