This discussion topic has been answered Discussion topic: Can’t sign up to sky as address is tied to a previous account

This message was authored by: Ellie207 · ‎07 May 2026

Unable to sign up to sky for broadband as there’s an account already linked to my address. This must be a previous owner/tenant. I have owned the property for about a year & half. Can’t get help through sky as I don’t have an account with sky. Any help would be appreciated, I need to get away from virgin media!

This message was authored by: caesarome · ‎07 May 2026

@Ellie207

Try the chat service at the bottom of this page:

https://www.sky.com/help/page/broadband- digital-hub

(The gap needs removing as I can't get the link posted other than doing this).

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This message was authored by: caesarome · ‎07 May 2026

@Ellie207

When calling Sky try not saying nothing to see if that then gets you through to someone.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Ellie207 · ‎07 May 2026

I don't get a chance to speak. It registers the number I'm calling off and says it's not recognised as a number with a sky account

This message was authored by: caesarome · ‎07 May 2026

@Ellie207

Try the chat service at the bottom of this page:

https://www.sky.com/help/page/broadband- digital-hub

(The gap needs removing as I can't get the link posted other than doing this).

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Ellie207 · ‎07 May 2026

I'm finally through to a human via the text function on that link - thank you!

This discussion topic has been answered Discussion topic: Can’t sign up to sky as address is tied to a previous account

Can’t sign up to sky as address is tied to a previous account

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