Can't rename devices in MySky app

[IHateHelpBots]

Can't rename devices connected to WiFi with MySky app Error message "Something went wrong Your request couldn't be processed. Please close this message and try again." I've been trying for weeks. It did work in early October when Sky was first installed, but not any more.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you IHateHelpBots . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[IHateHelpBots]

It is no longer possible to rename devices from MySky app on Android.

Open MySky app
Go to Broadband
Click on My Devices
Select device to be renamed
Click on edit icon top right corner. opens Rename your device dialog
Enter new name and click Save changes
Error message appears "Something went wrong. Your request couldn't be processed. Please close this message and try again."
Repeated attempts give the same error.