Can't login to my sky router

[FLC]

Images are blocked, hopefully pending moderation.

Broadband Shield is turned on by default IIRC, so try turning that off in the MySky app.

[pvcpro73]

I can see the images on my screen, is that because I posted them?

What is broadband shield?

[FLC · Accepted solution]

All the images are showing now. The "not private" warnings are normal because it's not HTTPS, the fact you're just being bounced back to the login page suggests an error with the credentials. Sky have been very lax in not excluding characters from paswords that could be confused with numbers. So make absolutely sure you're entering the correct passord.

[FLC]

https://www.sky.com/help/articles/sky-broadband-shield-start

I seem to recall it defaults to blocking lots of things & is best disabled completely if you don't have kids in the house.

[pvcpro73]

Okay so I'm an idiot, so sorry for wasting your time.

You suggesting I make sure I'm putting the password in correctly prompted me to try the original password that came with the router, and it worked!

For some reason I was putting in the wifi password that I had created when first accessing the router, it obviously isn't the wifi password that's required for accessing the router settings.

All good now thank you very much for your help.

[Anonymous]

Hey pvcpro73

I'm having the same issue when I attempt to login to my Sky router and have followed all steps you have. Could you please tell me where I can access my password as I only have one for wifi?

Many thanks!

[JimM1]

@Anonymous Link for you below or the other.

https://www.sky.com/help/articles/find-and-change-your-wireless-password

Sky Broadband hub settings | Sky Help | Sky.com | Sky Help | Sky.com

[Anonymous]

Hi JimM1

Thank you for your reply.

The wireless name, password and PIN on the rear of the router are credentials I already had access to via the card that came with my new router. They are the network name and wifi password, which will not work to login to my new router - I tried just incase.

Would you have any other suggestions as to where I can find my router login info?

Many thanks!

[JimM1]

@Anonymous What is your user name that you enter?

[Anonymous]

I am using the default login credentials Username: Admin Password: Sky, or the wifi password.

[JimM1]

@Anonymous That is good for the older two routers the Q and the SR102, now look closely at the following 

the word first is    admin    and the second is    sky  there is NO capital A or NO capital S.....

The wi-fi password is used for the Sky MAX White upright or the Black upright routers. 

[Anonymous]

Thank you for your reply,  JimM1.

I am aware that capitalization is not required for Sky user credentials. I have used capitals in this text thread because it is appropriate and adheres to the rules set for the English language.

Sorry to have confused matters.

[Anonymous]

Re: That is good for the older two routers the Q and the SR102 -  What would be good for my router - Model: SR203?

[JimM1]

@Anonymous You where sent the link to each different type router, what they are and what to do post number 22. If you do not get it then you should not be messing about.  

[pvcpro73]

Username is admin

On the back of the router you will see the password, mine is 12 characters and and mix of uppercase and lowercase letters and numbers