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Discussion topic: Can't get broadband connected cables don't fit

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This message was authored by: Chis11

Message posted on ‎16 Feb 2024 10:10 AM

Can't get broadband connected cables don't fit

The cable doesn't fit the socket  the socket I have looks like an Ariel cable you sent me an earthnet

 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎16 Feb 2024 10:21 AM

Re: Can't get broadband connected cables don't fit

Posted by a Superuser, not a Sky employee. Find out more

@Chis11 

 

The ethernet cable suggests you are getting full fibre fttp and will connect from lan port 4 on a sky broadband hub to port 1 on a fibre optic modem

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: TimmyBGood

Message posted on ‎16 Feb 2024 10:57 AM - last edited: ‎16 Feb 2024 11:01 AM

Re: Can't get broadband connected cables don't fit

Posted by a Superuser, not a Sky employee. Find out more
@Chis11 wrote:

 

 the socket I have looks like an Ariel cable

That suggests it's a Virgin Media coaxial cable socket*, which cannot be used for Sky or any ISP other than Virgin.

 

Or it's an aerial socket....

 

*or one of the other cable companies which merged into Virgin

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: GD1

Message posted on ‎16 Feb 2024 11:00 AM

Re: Can't get broadband connected cables don't fit

Posted by a Superuser, not a Sky employee. Find out more

@Chis11  If you could post a photo of this  socket?    

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: TimmyBGood

Message posted on ‎16 Feb 2024 11:08 AM - last edited: ‎16 Feb 2024 11:30 AM

Re: Can't get broadband connected cables don't fit

Posted by a Superuser, not a Sky employee. Find out more
@Chis11 wrote:

 

you sent me an earthnet

 

That suggests theres an intention to provision the address on FTTP, which may well not be in place yet.

 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.


Remove any personal information (such as the address itself) if you post an image.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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