Can't get broadband connected cables don't fit

[Chis11]

The cable doesn't fit the socket  the socket I have looks like an Ariel cable you sent me an earthnet

[cookiemonsteruk]

@Chis11 

The ethernet cable suggests you are getting full fibre fttp and will connect from lan port 4 on a sky broadband hub to port 1 on a fibre optic modem

[TimmyBGood]

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@Chis11 wrote:

 the socket I have looks like an Ariel cable

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That suggests it's a Virgin Media coaxial cable socket*, which cannot be used for Sky or any ISP other than Virgin.

Or it's an aerial socket....

*or one of the other cable companies which merged into Virgin

[GD1]

@Chis11  If you could post a photo of this  socket?    

[TimmyBGood]

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@Chis11 wrote:

you sent me an earthnet

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That suggests theres an intention to provision the address on FTTP, which may well not be in place yet.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.