06 Oct 2024 11:24 PM
My iPhone 15pro on SkyMobile won't connect to my wi fi network. Message says either Unable to connect to network, or Password incorrect.
I am carefully entering the password on the card , previously had no problem with the connection but recently it disconnected for no apparent reason and will no longer connect.
Help please 🙏
07 Oct 2024 01:36 AM
Hello! Not to sound condecending but... Have you tried to restart the router by any chance? If so, there is still another restart to try (more advanced). Sky routers are awful at resolving new devices and often falls over. Thats my expierence anyway hahaha. Let me know!
07 Oct 2024 07:50 AM
Posted by a Superuser, not a Sky employee. Find out more@ChrisMoore58 Nd @1egohead doubt it is a problem with your Sky hub's if only one device is affected.
It is not unknown for ios devices to corrupt the password field for network connections. The steps to resolve this are first tell the phone to forget the connection , power down the phone which is normally done by holding down the side button with a volume button until the power slide appears and use that to shut down the phone. Then restart the phone and once it is fully rebooted then add the Sky connection and it should work.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion