0

Discussion topic: Can’t connect with my wi fi network

Reply
This message was authored by ChrisMoore58 This message was authored by: ChrisMoore58

Can’t connect with my wi fi network

My iPhone 15pro on SkyMobile won't connect to my wi fi  network. Message says either Unable to connect to network, or Password incorrect.

 I am carefully entering the password on the card , previously had no problem with the connection but recently it disconnected for no apparent reason and will no longer connect.

Help please 🙏

Reply

All Replies

This message was authored by 1egohead This message was authored by: 1egohead

Re: Can’t connect with my wi fi network

Hello! Not to sound condecending but... Have you tried to restart the router by any chance? If so, there is still another restart to try (more  advanced). Sky routers are awful at resolving new devices and often falls over. Thats my expierence anyway hahaha. Let me know!

*Not sky employee*
Gigafast User | New to the forum | Tech Analyst | Jira Agile Amateur | Ubiquiti Network | Cyber Security Degree

Like if you found my reply useful 🙂
This message was authored by Chrisee This message was authored by: Chrisee

Re: Can’t connect with my wi fi network

Posted by a Superuser, not a Sky employee. Find out more

@ChrisMoore58 Nd @1egohead doubt it is a problem with your Sky hub's if only one device is affected. 

 

It is not unknown for ios devices to corrupt the password field for network connections. The steps to resolve this are first tell the phone to forget the connection , power down the phone which is normally done by holding down the side button with a volume button until the power slide appears and use that to shut down the phone. Then restart the phone and once it is fully rebooted then add the Sky connection and it should work.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion