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Message posted on ‎05 Sep 2024 06:13 PM

Can’t connect to network on sky even though tv is connected. Screen frozen on searching for local ne

Screen is frozen on searching for local network and back up to cancel which it won't. 

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This message was authored by: Highlinder Answer

Message posted on ‎05 Sep 2024 06:23 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

Posted by a Superuser, not a Sky employee. Find out more

@Hilmack  Have you tried to switch the box off and on then go to the network menu to do the connection manually?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎05 Sep 2024 06:14 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

Posted by a Superuser, not a Sky employee. Find out more

@Hilmack  Has this TV been connected to this router before and are you new to Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎05 Sep 2024 06:19 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

It has but we have just been sent a new card 

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This message was authored by: Highlinder

Message posted on ‎05 Sep 2024 06:21 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

Posted by a Superuser, not a Sky employee. Find out more

@Hilmack  what is the card for?

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This message was authored by: Hilmack

Message posted on ‎05 Sep 2024 06:22 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

Sky+ box

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Superuser
This message was authored by: Highlinder Answer

Message posted on ‎05 Sep 2024 06:23 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

Posted by a Superuser, not a Sky employee. Find out more

@Hilmack  Have you tried to switch the box off and on then go to the network menu to do the connection manually?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎05 Sep 2024 06:31 PM

Re: Can’t connect to network on sky even though tv is connected. Screen frozen on searching for loca

Thanks so much that has worked. You're a star! 👏

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