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Discussion topic: Can’t connect to my set top box

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Avatar for marcolo
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This message was authored by: marcolo

Message posted on ‎28 Nov 2024 05:08 PM

Can’t connect to my set top box

I have a BT set top box aid there a problem with youview

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎28 Nov 2024 05:35 PM

Re: Can’t connect to my set top box

Posted by a Superuser, not a Sky employee. Find out more

@marcolo the BT set top box wont work with Sky broadband it only works with BT Broadband.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: TimmyBGood

Message posted on ‎28 Nov 2024 08:39 PM - last edited: ‎28 Nov 2024 08:43 PM

Re: Can’t connect to my set top box

Posted by a Superuser, not a Sky employee. Find out more

@marcolo 

 

A older BT TV box should still work for reception and recording digital terrestrial television broadcast from a local mast and received via an aerial but won't have any online channel availability: as @Chrisee indicates that only functions where BT is the ISP.

 

I believe more recent BT TV hardware is on loan anyway and cannot be retained after leaving BT Broadband.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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