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Discussion topic: Can't connect to my broadband

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This message was authored by Danedney This message was authored by: Danedney

Can't connect to my broadband

Hi I can't connect to my broadband an it's been on since this morning
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Danedney
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This message was authored by Danedney This message was authored by: Danedney

Re: Can't connect to my broadband

I mean it's been off since this morning qn stilll cant connect
This message was authored by Highlinder This message was authored by: Highlinder

Re: Can't connect to my broadband

Posted by a Superuser, not a Sky employee. Find out more

@Danedney Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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