Can’t connect to max hub

[Gavfox]

Hi all I have connected my sky hub max for the first time and it's saying when I run tests that everything is working I can connect to the hub but is says no connection. It's always shown a red light and the setup on the app just keeps spinning. Is there a way to get into the hub setting to check that 

[Tom-W19]

Hi @Gavfox 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147