Can’t connect to Netflix

[Kwd]

Hi just upgraded to faster broadband (over two weeks ago) and since then can't just open Netflix have to faff around turning everything off and back on again. 
one of the main reasons have stayed with Sky is for multi room. This issue is making me think I may as well just use smart tv and finish with Sky altogether. 

has anyone got any solutions please?

[jamesn123]

@Kwd 

The error message you get or a picture of it would be useful. 

[Kwd]

Theres no error message. The netflix start up page comes on with the circle ans it just sticks on that. 

[jamesn123]

@Kwd 

Does this happen on one specific device or does it happen on any device you try and open Netflix with?

[Kwd]

It happens on my mini box in my bedroom. 

[jamesn123]

@Kwd 

Did you change your router as part of this upgrade? It may be that the mini box is now slightly too far out of range with the different hub

[Kwd]

Yes was a new router. 

[jamesn123]

@Kwd 

Okay I think your best bet is telling Sky you have a Q mini connectivity issue, they should provide you with a booster. You can call them or I can escalate your post on the forum to chat with a Sky rep.

[Kwd]

Thank you very much. I'd appreciate it if you could escalate it for me please?

[jamesn123]

@Kwd 

Done, look out for a chat bubble on the forum

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Kwd an invite to chat.

[Dave201]

I am having exactly the same issue. Recently upgrade to sky broadband and since i am consistently having issues connecting to Netflix on the main tv in the living room

[Chrisee]

@Dave201 although you msy have the same issue the cause can be different so pkease givecsome more information. Do you have issues with other apps on the TV? If you do is the TV connected to your Skky hub by checking the TVs networking menu? If it is connected do other devices connect in the same room correctly? How near is the hub? Lastly do you buy Sky's Broadband Boost or WiFi Max add-ons?

Understanding the issue will help,get you tge right help 

[Dave201]

Hi @Chrisee  no I don't seem to have any issues with any other apps or on any other TV. The hub isn't far away as it's also downstairs. I do have sky broadband boost and the gigafast broadband

[Chrisee]

@Dave201 if other apps are working on that TV then your issue is very unlikely to be linked to your broadband connection. If you can open the Netflix app try running the Network test in the Get Help menu as that will tell you the connnection speed.

There is an issue affecting some Sky TV customers where the programmes dont load which is under investigation by Sky and Netflix.