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Discussion topic: Can't connect my devices

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This message was authored by: ChayB

Message posted on ‎13 Mar 2024 09:18 AM - last edited: ‎14 Mar 2024 08:43 AM by Staff

Can't connect my devices

No internet to any devices. 

 


Moderator note: Changed title to reflect topic more.

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎13 Mar 2024 09:20 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@ChayB 

 

What colour are the lights on the sky hub

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: ChayB

Message posted on ‎13 Mar 2024 09:21 AM

Re: No internet

All yellow however the LAN light on wall is flashing 

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This message was authored by: cookiemonsteruk

Message posted on ‎13 Mar 2024 09:27 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@ChayB 

 

Could you use the service checker in your my sky app using 4g/5g mobile data and see if it lets you book an engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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If I say something you like give a thumbs up
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This message was authored by: ChayB

Message posted on ‎13 Mar 2024 09:45 AM

Re: No internet

No - it's telling me everything is ok however I have no internet connection 

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Message posted on ‎13 Mar 2024 09:50 AM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@ChayB the flashing green LAN lightbon the ONT is normal. However if you have no connection you need to report the issue to Sky but it is probably wise to reboot the Sky hub by removing the mains power for 30 seconds as that van restore connections.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎13 Mar 2024 10:09 AM

Re: No internet

I am having the same issue, everything is showing ok online but I have no internet 

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Message posted on ‎13 Mar 2024 10:13 AM

Re: No internet

I have the same issue. The tests say all ok but I have no internet.  A hard reset of the router (hold down button at back for 30sec) sorted it for 5 minutes but it's gone off again.  Seems impossible to actually speak to anyone at sky because the tests say it's fine.

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Message posted on ‎13 Mar 2024 11:01 AM

Re: No internet

I'm having the exact same issue. 

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