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Discussion topic: Can’t connect a wireless printer since changing to super fast broadband and having a change of route

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This message was authored by: BTB03

Message posted on ‎12 Mar 2025 02:19 PM

Can’t connect a wireless printer since changing to super fast broadband and having a change of route

Recently changed to super fast broadband, sky sent a new hub router ( white) since then our wireless  printer will not connect .. any help ?? 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎12 Mar 2025 02:50 PM

Re: Can’t connect a wireless printer since changing to super fast broadband and having a change of r

Posted by a Superuser, not a Sky employee. Find out more

@BTB03 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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