0

Discussion topic: Can’t connect Sky Q to broadband

Reply
This message was authored by Mike7076 This message was authored by: Mike7076

Can’t connect Sky Q to broadband

I can't connect my sky Q to my sky broadband I've done all the troubleshooting activities but still will not connect and as a result I am unable to watch other subscription channels such as prime and Netflix it's been off for 2 days now and still no luck connecting it has been connected before and was connected Tuesday evening but yesterday was disconnected and has been like it ever since

Reply

All Replies

This message was authored by Addie15 This message was authored by: Addie15

Re: Can’t connect Sky Q to broadband

Posted by a Sky employee

Hi there, @Mike7076.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Can’t connect Sky Q to broadband

Posted by a Sky employee

We are still looking to help you @Mike7076 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion