Discussion topic: Can't access sky shield

This message was authored by: rm93 · ‎30 Nov 2023

Can someone please help me turn off broadband shield? I can't access it via app or browser, keeps giving me an error.

This message was authored by: Chrisee · ‎01 Dec 2023

@rm93 most common issue is using the wrong Sky id when signing in somcheck you are using the id linked to the account holder. If you definitely are talk to Sky to get the issue sorted.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: rm93 · ‎01 Dec 2023

Thanks for the reply. Yes it's definitely the right Sky ID I'm using. I can access everything else in the app ok.

Discussion topic: Can't access sky shield

Can't access sky shield

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