Can’t access apps says no connection

[Dmarkham]

When I try to go to catch up or apps it says I have no connection to broadband but it is connected and WiFi working on other devices. I tried going to settings and network to connect - holding wps button on router but says unsuccessful 

[Greenfingers001]

Hi there @Dmarkham , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Titch91]

Hi , I'm having tge same problem with my sky. It won't let me go on certain apps, I have to use a neighbours WiFi to use them. I asked the BT engineer to pop back and he kindly did so. He said there was no issues with the line. I'm disabled and get quite frustrated with this issue. All the green lights are on , on the router....I'm dumb founded.

[Lisa-P1987]

We are still looking to help you Dmarkham . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks