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Discussion topic: Can’t Connect to the internet

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This message was authored by: Henryw

Message posted on ‎05 Nov 2025 07:38 PM

Can’t Connect to the internet

I can connect to the internet via the wifi on my phone. However on my tv and PlayStation 5 it's saying I can't connect to the internet, I am really confused 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎06 Nov 2025 08:13 AM

Re: Can’t Connect to the internet

Posted by a Superuser, not a Sky employee. Find out more

@Henryw check that your Sky hub is connected by looking at the indicator lights as explained here https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Henryw

Message posted on ‎06 Nov 2025 11:30 AM

Re: Can’t Connect to the internet

All the lights are green that's why I'm confused? 

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