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Discussion topic: Can someone tell me what it means if the PON light is flashing?

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Avatar for Karen151
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This message was authored by: Karen151

Message posted on ‎28 May 2024 07:54 PM

Can someone tell me what it means if the PON light is flashing?

I had an engineer from open reach come out today from open reach to install my sky broadband. After hours of waiting and troubleshooting my broadband still doesn't work. The PON light is constantly flashing, is anyone able to help with what I can do?

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎29 May 2024 07:36 AM

Re: Can someone tell me what it means if the PON light is flashing?

Posted by a Superuser, not a Sky employee. Find out more

@Karen151 the PON light should be a steady green but the LAN light which is next to it does flash as it indicates data is flowing. If your service is working normally and the LOS light is not showing red all should be well.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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