@Celli No one from SKy can or will call you based ona community post from an unlinked account, no one at Sky would know who youi are or any of your contact details.
Have you ran the online test here? https://www.sky.com/help/home/broadband/connecting-to-my-broadband/trouble-connecting
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
