Can i cancel broadband without early termination fee for too slow upload speed despite engnr visits?

[Msawan]

Hello, I wanted to ask would it be possible for me to cancel my sky broadband contract without early termination fees due to very slow upload speeds. I am 2 months into 18 months contract for Superfast broadband for £25 per month. The thing is the broadband is awful due to really slow speeds. I am getting 16mb download and around 300kbs upload. I know there is a minimum gurantee speed for download but apparently there is no such gurantees for upload. The internet is quite slow due to horrible speed of 0.3mb as you can imagine. I rang Sky they first sent their engineer who came and ran some tests, changed the socket and all that and he couldn't find why the upload speed was so slow so he had to book an Openreach engineer who came yesterday he ran some tests and made some changes at the cabinet but still couldn't find the issue so he then said he would come today with another engineer as they will look at the connection coming from the pole and make some changes. So they came today and did something to the cable coming from the pole outside the house and yet they couldn't find the reason or fix the issue so now here I am stuck with unusable internet. Its so bad that even searching for a product on amazon webiste takes a minute or two to show searched items. I am now thinking of getting Starlink as there is only old copper line coming into house and fibre install in my area is still couple of years away apparently so I wanted to ask if I can cancel my broadband without early termination fee due to horrible speeds. 

Also, in the contract it mentions minimum download speed gurantee in its ownn section but nothing guranteed about minimum upload speeds. Although under "Speeds of the internet service and remedies:" it does say "Upload Speeds:Normally Available:1.1mbps, Max:1.1mbps; Minimum 0.7mbps". Even though it says minimum speed 0.7mbs it doesn't say anything about "guranteed" minimum upload speed unlike the minimum download speed where it specifically mentions "guranteed" minimum download speed.

[JimM1]

@Msawan 

As mae-3 advised in your other post due to your line length you may not get much better, i also replied on your other post, to get another speed test done due to the fact that it normally takes 24hrs after a service visit, for things to take effect, don't know why but my past experience.

[Chrisee]

@Msawan posting about the same issue in 2 threads is confusing. In summary the only way to avoid cancellation charges is if Sky release you from contract which they may do if Openreach cannot sort the line.  However no other isp will do better if using the same line whatever they offer based on the database. Its only worth switching to another isp for example Virgin Media who don't use the Openreach line if their network is in your road or you switch to mobile brosdband.

[kls]

Hi there. Did you manage to cancel? I've just tried to cancel our contract which was an 18 month Contract which ends in May 2025 & he said we will be charged £400 to cancel the contract. How can that be allowed? 

[JimM1]

@kls If you had the notification regarding the price increase that was last month, then you would have been free to cancel within that 30 day period, i think that with the time now in april that you are now to late, please check your e-mails regarding the price increase for the date you recieved that.

The standard terms now apply, so with may 2025 of your contract, 13 months the £400 would appear to be close for the cancellation charge that sky would request and pursue if you decide to leave. Hope that answers your question.