Can get wifi connection upstairs

[Jayne19]

Cant get wifi connection upstairs

[jamesn123]

@Jayne19 

You have a few options;

1. If you have Sky boost or Sky Max you can call Sky to claim a free booster

2. You can subscribe to Sky Boost or Sky Max to claim free boosters

3. You can move your router more centrally if it isnt already

4. You can buy 3rd party boosters/extenders

5. You can use Ethernet

6. You can purchase a 3rd party router.

[TimmyBGood]

@Jayne19 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.