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Discussion topic: Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

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This message was authored by: aide199a

Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

Morning,

 

I've just recently upgraded to the Sky Full Fibre and a mate of mine had a spare Sky Max router thar he doesn't use. so I'll be swapping over my existing Sky Hub 4.2 with the Sky Max Router on the 29/5 when my Full Fibre gets activated.

 

2 questions I have is:

 

Will I be able to configure my router (Port Forwarding etc, etc,) as I've heard that some settings are locked down on the router and you have to use the 'Mysky app' as I presume the MySky app will only show my existing Sky Hub 4.2 as I didn't obtain the router from Sky.

 

And my final question is, who do I conatct (if needed) to obtain a Sky Max Pod, as stated earlier, I obtained this router from a mate of mine and not directly from Sky.

 

Thanks in advance

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This message was authored by: GD1

Re: Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

Posted by a Superuser, not a Sky employee. Find out more

@aide199a  Your friend should not have given the roputer away it is not their property, if they no longer use it for Sky Broadband or have a different provider it needs to be returned to Sky.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: peter-marlow+1966

Re: Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

Posted by a Superuser, not a Sky employee. Find out more

The sky max wifi hub 

If you want one then you need to contact sky  to order one and to set it up you have  to scan  the q r code  that comes  with to down load  instructions  this is then add to your  account  and costs as I  know an extra  £10 a month  on your  broadband  bill, and yes your friend if he doesn't  use his then he needs to send it back to sky as it is not owned  by him only loaned by sky and if he leaves  sky he has to send all equipment  back

P c marlow
This message was authored by: Daniel0210

Re: Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

Posted by a Superuser, not a Sky employee. Find out more

@aide199a 

It will work out expensive for your friend. The current non return fee for a Sky Max hub is £75!

 

Froms Skys own website~

 

The charge depends on what equipment you haven’t returned to us:

  • Sky Q 1TB box - up to £117
  • Sky Q 2TB box - up to £135
  • Sky Q Mini box - up to £52
  • Sky Max Hub - up to £75
  • Sky Broadband Hub - up to £53
  • Sky Q Hub - up to £50
  • Sky Max Pod - up to £68
  • Sky Broadband Booster - up to £33

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: peter-marlow+1966

Re: Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

Posted by a Superuser, not a Sky employee. Find out more

When you order a wifl max hub  you can ask for a pod then to 

P c marlow
This message was authored by: TimmyBGood

Re: Can I configure a Sky Max Router that I got from a freind? and How do I obtain a Sky Max Pod?

Posted by a Superuser, not a Sky employee. Find out more

@aide199a 

 

Without being the legitimate user of the Max Hub through having a WiFi Max subscription you will not be able to do either of those things.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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