Can I change the delivery address of my router?

[V8VRR]

I will be moving into my new apartment this month (22nd) and have ordered my Broadband package.

However, the router will be sent out when I cannot access my place.

Live chat does not work, so I'm wondering if I can get my router delivered elsewhere?

[Daniel0210]

@V8VRR 

For security reasons the hub is always sent to the account address via Royal Mail. This delivery can be tracked. If no reply the postie should leave a card that details where the package can be collected from. Hubs are normally dispatched to arrive a couple of days before the activation date.

[V8VRR]

Probably the worst online experience I've faced yet:

1. Live chat is broken with their AI **bleep**.

2. My phone number is not linked to my account when calling up.

I'm cancelling.

[Daniel0210]

@V8VRR 

In that case you'll need to call Sky to cancel your new order.