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Discussion topic: Call cutting out whilst on teams, intermittently

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SarahMcKenzie
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Call cutting out whilst on teams, intermittently

‎29 Oct 2024 12:47 PM

Whilst using teams, I am losing part of the conversation quite regularly through the call, for a few seconds at a time. This has been happening for a few weeks. Would this be due to connection in the area, my WiFi, or my VPN .
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jamesn123
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Re: Call cutting out whilst on teams, intermittently

‎29 Oct 2024 12:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenzie 
Very likely to be WiFi. VOIP calls are very likely to be disrupted by WiFi interference. The best thing you can do to solve it is connect via ethernet

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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jamesn123
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Re: Call cutting out whilst on teams, intermittently

‎29 Oct 2024 12:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@SarahMcKenzie 
Very likely to be WiFi. VOIP calls are very likely to be disrupted by WiFi interference. The best thing you can do to solve it is connect via ethernet

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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SarahMcKenzie
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Re: Call cutting out whilst on teams, intermittently

‎30 Oct 2024 04:02 PM

Thank you 

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