Well, you're all packaged up ready to be sent back. It wasn't a pleasant experience fore either of us, was it?
First the minimum 14-hour wait for it to register before the WiFi name and password could be changed to match the old hub. So, I abandoned that straight away, and plugged the old hub back in.
I waited a couple of weeks until my partner was away so I could spend some time trying to install it properly. Connecting overnight found it alive and well in the morning, and the WiFi name could be changed. Great, did that, gradually some of my devices connected. Not Sonos, of course, that took two hours of persuasion.
Odd shaped house, with thick walls. I'd told the guy on the phone that we currenly had two boosters, but he insisted that we would only need one. Took the single booster out of its box.
Who designed this monstrosity? Has no-one seen the obvious glaring flaw in its flared design?
I find a suitable vacant twin plug socket for it - naturally one where I will no longer be able to use the adjacent socket. It's not too far from one of the old boosters used to be plugged in, and in the same room as a Sky Minibox. It flashes, and the lights go off indicating that it has connection.
Sadly, the Minibox didn't think so. A lengthy and very helpful conversation with a Dutch guy called Chris on Sky Support ensued, but he was forced to admit there was nothing that could be done, and kindly booked me a WiFi engineer visit...in two months' time.
Another two hours, reinstalling the old hub, fighting with Sonos again, and doing a full check has me back where I started. Not including the overnight wait, this has taken me, I think 6-7 hours.
And now, the Sky Max Hub and its ridiculous Pod are safely packaged up - I've left a little note to explain why the package doesn't contain the old hub.
