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Discussion topic: Building contractors have lost our sky broadband hub. How do i replace ? Is there a generic alterna

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This message was authored by: Julianxdavies

Building contractors have lost our sky broadband hub. How do i replace ? Is there a generic alterna

Building contractors have lost our sky broadband hub. How do i replace ? Is there a generic alternative? To be clear we have nothing now.

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This message was authored by: Daniel0210

Re: Building contractors have lost our sky broadband hub. How do i replace ? Is there a generic alt

Posted by a Superuser, not a Sky employee. Find out more

@Julianxdavies 

Surely it's not something they'd chuck in a skip without asking the householder first.

 

You will need to call Sky to arrange a replacement. Depending on which hub it was you may be charged a non return fee for the original as per this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

 

(Something to get the builders to knock off your bill). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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