Buffering on the upstairs tv

[Keeno]

I have previously reported the same problem many times since the system was installed. We never had these issues with the old equipment. The upstairs TV keeps buffering and the service is unreliable this is not what we are paying for and I want the issues remdied or alternative equipment installed forthwith 

[caesarome]

@Keeno 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.