Buffering on TV when I also try to log on to internet with laptop. Only user in household.

[BuilderBob22]

TV buffers if I also try to log on to laptop to use internet at the same time.

No other devices being used I am only user in household.  Also cannot watch any streaming TV on my TV upstairs.  Have run a health check it says my connection is good everything is green.  It did not used to be like this.  Any advice?

[peter-marlow+1966]

Is this a sky glass tv?  If so the minimum speed if I remember  rightly  for that is 10mps what speed is your  broadband ? And if you want to watch anything  uhd you need a minimum  speed  of 35mps  to the sky glass  tv  

[BuilderBob22]

I have a SkyQ box and broadband speed of 1.2Mb/s

[GD1]

---

@BuilderBob22 wrote:

I have a SkyQ box and broadband speed of 1.2Mb/s

---

A Speed of 1.2mbps is very low and it no suprise you're having issues with multiple devices using such low speeds.

Can you post your details in this link and post back the results via a screen shot (pleae remove address details before posting).  This will show if there are better speeds available to you.

[Highlinder]

@BuilderBob22  is that speed that you are quoting what you are seeing on the router or is this a speed test that you are doing on a device?

[peter-marlow+1966]

Is that 1.2 mps full fibre broadband? 

I have sky gigafast  broadband  and  to the router  I get 900mps