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Discussion topic: Buffering all the time , thinking of changing provider fed up

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This message was authored by: Angusmc2000

Buffering all the time , thinking of changing provider fed up

Angusmc2000_0-1719693350357.png

Any suggestions on how to sort this?

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This message was authored by: Giggsy1977

Re: Buffering all the time , thinking of changing provider fed up

You're on ADSL broadband which is the slowest type available. Do you have the option to upgrade to fibre?





Not a sky broadband subscriber
This message was authored by: Highlinder

Re: Buffering all the time , thinking of changing provider fed up

Posted by a Superuser, not a Sky employee. Find out more

@Giggsy1977  They are in FTTC, but a long way away from the green box

 

@Angusmc2000  What speed would you normally get on your connection as there was a drop over 4 days ago.

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This message was authored by: Giggsy1977

Re: Buffering all the time , thinking of changing provider fed up

Just looked again @Highlinder - quite right! Serves me right for having one eye on Denmark! 





Not a sky broadband subscriber
This message was authored by: Chrisee

Re: Buffering all the time , thinking of changing provider fed up

Posted by a Superuser, not a Sky employee. Find out more

@Angusmc2000 the speeds you are getting are down to the length of the copper phone line from the cabinet to your home. It is worth checking the connection test in the My Sky app as your speeds maybe belowcthe minimum set for your line but honestly whether Openreach will do anything is unlikely.

 

Until Openreach install full fibre to your home you are stuck unless you have access to a different cabled network like Virgin Media or mobile broadband is an option. If neither are and you have deep pockets Starlink is a possibility assuming you have a clear view of the Sky.

 

4Mb/s down is just about enough to stream video but buffering is highly likely if there is the slightest issue or someone checks their email, apps like Teams will be an absolute nightmare because your upload speed is under 1Mb/s. 

It is worth asking your county or unitsry. local authority  if they have plans to improve connectivity in your area as they have access to government funds in a few areas there is a voucher scheme.

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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