Broken fibre optic cable after 60 days

[Whitty63]

Hi, I've had sky fibre for about 60 days   all good until overnight yesterday the cables are ruined on the outside of the house!!   Malice?  Rats?  Squirrels?   Is it me, or should open reach and sky protect these cables??   I wfh, so need to work at a neighbours tomorrow!  Any feedback? 

[GD1]

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@Whitty63 wrote:

Hi, I've had sky fibre for about 60 days   all good until overnight yesterday the cables are ruined on the outside of the house!!   Malice?  Rats?  Squirrels?   Is it me, or should open reach and sky protect these cables??   I wfh, so need to work at a neighbours tomorrow!  Any feedback? 

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Have you reported this to Sky?

Sky won't provide feedback regardingb thsi as thios isn't their issue, unfortunately working from home gives you no greater priority, once reported the SLA is 2 working days to be resolved.

So most likley would be Tuesday at the earliest for a repair.

[TimmyBGood]

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@Whitty63 wrote:

Is it me, or should open reach and sky protect these cables??

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'Protection' is nothing to do with Sky or any other Openreach client ISP: they get to use whatever infrastructure Openreach sees fit to provide.  

I have observed that more recent installations are somewhat more robust than earlier ones, with greater use of cable covers between duct and CSP, but as always Openreach is balancing protection with cost and time for each of 80,000+ new FTTP connections a week.

[Whitty63 · Accepted solution]

Thank u for the advice   open reach came Friday and fixed.  Defo rodent criminal action, so the have put a hard cover on 4ft of the cable.  Fabulous service