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Discussion topic: Broadband

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This message was authored by: Naylor1964

Broadband

I have phoned you a number of times today regarding no broadband connection. . I was promised that something would call me back today to confirm engineer on Friday. Still no call, please confirm when a engineer will call.  So far service has been very poor 

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This message was authored by: caesarome

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Naylor1964 wrote:

I have phoned you a number of times today regarding no broadband connection.


You haven't phoned anyone here as this is where customers of Sky help each other so if you have called Sky and you want confirmation that an engineer has been booked then does anything appear here:

https://www.sky.com/ordertracking

 

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

 

If an external fault is found you might be able to book an engineer repair yourself.

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