Have you changed your router's password as per the message ?
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No-one here can tell you that, and Sky won't either. If you've changed it from the one printed on the physical label then you'd have to carry out a factory reset to restore it.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
