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Discussion topic: Broadband

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This message was authored by: Betht96

Broadband

Why is my WiFi not working 

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This message was authored by: lettice

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

Have you checked there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by: Wills217

Re: Broadband

Mines gone out tonight too. All green lights but no devices able to connect. 

This message was authored by: caesarome

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Wills217 @Betht96 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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