Discussion topic: Broadband
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Message posted on 07 Mar 2025 09:17 PM
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Broadband
Why is my WiFi not working
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Message posted on 07 Mar 2025 09:22 PM
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Re: Broadband
Have you checked there are no current outages in your area;
https://www.sky.com/servicechecker
Next, if not, would be try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 07 Mar 2025 09:39 PM
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Re: Broadband
Mines gone out tonight too. All green lights but no devices able to connect.
Message posted on 07 Mar 2025 10:20 PM
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Re: Broadband
The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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