Broadband

[MohamedBashe]

Hi good morning 

I would like to know , what happened my broadband acting like in and out , every night since two week , some time is out like 12 am untill morning 10 am , 

I want fixed ASAP plz 

kind regard 

Mohamed Bashe and Hana Ali 

[Daniel0210]

@MohamedBashe 

If it's happening between midnight and about 0700 it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep.

If it's not back until 1000 then if you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

The lines may be busier than usual due to the damage and disruption caused by Storms Éowyn and Herminia which will also impact any Openreach visit.