Broadband

[Paulcoyne]

Hi Igor have recently taken out a new sky package with broadband and sky stream, I got the super powerful 500mb broadband and was promised it would work all over my home amd there would be no buffering issues with the sky stream or Netflix, however we are getting frequent buffering and a mobile phone looses it's WiFi signal when it is 1 room away from the WiFi box, this wad not wjat we were promised when I took the package out so I was wondering if you could send me a couple of boosters free of charge to compensate for this?

[TimmyBGood]

@Paulcoyne 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.