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Discussion topic: Broadband

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This message was authored by Sylvia10 This message was authored by: Sylvia10

Broadband

No connection again but service checker saying all looks good

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This message was authored by caesarome This message was authored by: caesarome

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by ltom90 This message was authored by: ltom90

Re: Broadband

I am having the same, all tests say BB is fine, however, the wifi is saying connected but no internet and all devices are down.  Have tried all the usual tricks but still no connection. 

SG2 area. 

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