Broadband

[morris12345]

I've had sky since December, prior to that I had BT for the 2 years at the same speed, changed due to price difference.

It's a new build so fibre to the property, the connection on most devices seems fine but my work laptop (over WiFi not wired as router is downstairs and office upstairs) connection drops and is really poor when it is connected, eg for a Teams call.

The Router is situated in a cupboard downstairs but this doesn't seem to affect the connection to our phones tablets when in the same room as the laptop (recently had a new laptop so isn't that either). There is a mini digi sky box approx 3 metres from the usual place I work which should boost signal? 

I've tried changing from wireless mouse/keyboard back to wireless with no change.

products are

HP Elitebook 640 G10

736J7AV

Sky Hub 4.2

Modem SR203

[GD1]

@morris12345  Putting it in a cupboard certainly won't help the signal, the hub needs to be out and in an open plus, the higher the better.

[Chrisee]

@morris12345 you can measurecthe speed of the WiFi connection using an app called WiFi Sweetspots but speed/bandwidth is only half the story as regularity is just as important especially for apps like Teams. Why developers put wifi routers in "comms cupboards" just illustrates their level of technical incompetence but you are effectively stuck with the 'solution". .

Can I suggest you investgate powerline adapters? These use your home's mains wiring to carry the signal to thecroom upstairs they need not be thst expensive but the better ones use all three conductors rather than just livecand neutral and are more reliable.