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Discussion topic: Broadband

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This message was authored by: Mark249

Message posted on ‎17 May 2024 09:15 PM

Broadband

Upgraded my broadband today, reset my router as the email advised and now I have nothing. 

Had 4 green lights before now the end once that says voice is Amber and I have nothing Internet wise.

Can anyone help?

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎18 May 2024 08:20 AM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Mark249 try powering down the hub for 30 minutes to see if thst restablishes the connection if it doesn't give Sky a call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Mark249

Message posted on ‎18 May 2024 09:17 AM

Re: Broadband

I did this a couple of time last night (not for 30 mins right enough) and also reset the ONT and still the same issue

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