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Discussion topic: Broadband

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This message was authored by Wendiwilliams66 This message was authored by: Wendiwilliams66

Broadband

It's not working properly
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Wendiwilliams66 

Not much for us to go on but try the service status page for any local issues in your area

https://www.sky.com/help/servicestatus

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Wendiwilliams66
Topic Author
This message was authored by Wendiwilliams66 This message was authored by: Wendiwilliams66

Re: Broadband

Had a new router today and the internet is still dropping off all the time. Just need a number to actually speak to someone.

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Wendiwilliams66 
If you definitely need to call Sky you can call free by dialling 150 from your Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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