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Discussion topic: Broadband

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This message was authored by: Shabana2

Message posted on ‎28 Dec 2023 09:45 AM

Broadband

My son can't used PlayStation WiFi signal not going we had someone come she broadband expert could send someone out Whot son supposed to do in his room

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎28 Dec 2023 08:24 PM

Re: Broadband

@Shabana2 

 

Unfortunately, your post is being posted publically and isn't addressed to Sky you need to phone Sky on 150 from your home phone to get assistance with the issue from Sky.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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Superuser
This message was authored by: Chrisee

Message posted on ‎29 Dec 2023 07:18 AM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Shabana2 Sky do not send out engineers to sort issues with customer's own kit you would need to find a local IT expert to pay to do this for you if you can't do it yourself.

 

However most connection issues can be resolved quite simply. Resetting  the Play Station often sorts wifi connection issues otherwise see this link from Sony 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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