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Discussion topic: Broadband

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This message was authored by Gambob This message was authored by: Gambob

Broadband

Broadband has been  down since Thursday, and engineer is coming out tomorrow (Monday) again. I've already had my bill reduced for another issue this month, will I have it reduced again for next month as this is a different issue with the broadband? Last time it was speed, this time I have no broadband at all!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Gambob 

Not if it's fixed tomorrow. See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It would come in the form of a credit appearing on your account.

 

Friday = day 1

Tomorrow = day 2


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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