Discussion topic: Broadband

This message was authored by: Keyco · ‎30 Sep 2022

Our broadband was down for a few days this affected work that needed to be done , not having any broadband and having to use more data or go without. I had to connect my TV to my three data WiFi instead , I called and was told for each day that it is off 8£ would be added on the account however I don't see this on the statement I have anything at all off for this inconvenience

This message was authored by: Daniel0210 · ‎30 Sep 2022

@Keyco
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once it’s fixed. It will come in the form of a credit appearing on your account.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Broadband

Broadband

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